Refund policy

At Nini’s Mobile Repair, we want you to be satisfied with your purchase. Please read our return and refund policy carefully before making a purchase from our store.

Returns

We accept returns on eligible products within 14 days of the delivery date.

To qualify for a return:

  • The item must be unused and in original condition
  • The item must be returned in the original packaging
  • Proof of purchase or receipt is required
  • The product must not show signs of damage, misuse, or modification

Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Used e-scooters or e-bikes
  • Products damaged by misuse, accidents, water, or unauthorized repairs
  • Clearance or final sale items
  • Batteries, chargers, and electrical components once opened or installed
  • Customized or special-order products

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos or videos showing the issue
  • A description of the problem

We will review the issue and may offer:

  • A replacement
  • Repair service
  • Store credit
  • Refund (if applicable)

Return Process

To request a return, contact us at:

Email: [Your Email Address]
Phone: [Your Phone Number]

Once your return is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item is defective or sent incorrectly.

Refunds

After we receive and inspect the returned item, we will notify you regarding the approval of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

Cancellations

Orders may be canceled before shipment. Once an order has been shipped, the standard return policy applies.

Warranty

Certain e-bikes and e-scooters may include a manufacturer warranty. Warranty coverage varies by product and manufacturer.

Warranty does not cover:

  • Normal wear and tear
  • Tire wear
  • Brake adjustments
  • Improper use or accidents
  • Water damage